Support / Help / FAQ's

If you have trouble finding a particular item or have trouble working your way through this on-line store then please drop me a line.

The best way to get help is email me at chris@ukpetfood.com 

If you would prefer to call, do so on 01704  39 29 19 - Leave your details on the answerphone and I'll call you back ASAP

FAQ's

Is there FREE delivery on everything ? - No.  On as many items as possible we offer free delivery if you buy at least 2 of the same items.  Unfortunately margins on some items are so small delivery costs swallow any profit.  Beware of shops inflating product prices who then offer free delivery.

How long will I wait for my order ? - 48 hours or less.  If it's a specialist item or an out of stock item we will advise you straight away of any delays.

What dog food do you recommend ? - Look for hypoallergenic feed.  Colourings and flavourings are not good for pets, just like for kids.

Do you do bulk discounts ? - Of course !  Drop me a line.

Are you linked to any pet shop ? - No, especially not a local one that makes outlandish claims.

What is the best way to pay ? - Use our secure card payment system or Google Checkout.  We don't take cheques and our Couriers cannot accept Cash.  Local customers can still pay our driver cash on delivery.