Delivery
You can drive away with your outdoor toy purchase on the day if you visit our display site in person. Otherwise we utilise a method of delivery appropriate to the size, weight and stock availability of the item.
1. Royal Mail for small, light packages.
2. Carrier to anywhere in mainland UK. Standard delivery is using a 2 or 3 day service. If you need a delivery sooner please call us to discuss a next day service at an extra cost. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and ScottishIslands, BFPO addresses, Northern Ireland or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
3. Our own delivery team, particularly for heavy items to be delivered locally.
4. Shipment direct from the manufacturer (usually carrier service).
Installation
We offer a full assembly and installation service for your play equipment within a 50 mile radius of our display site. Please e-mail or 'phone for prices.
Returns, Cancellations and Refunds Policy
We take great care to ensure that all the products we offer for sale are of high quality. If, after delivery, you are unhappy with the quality of our products, please contact us immediately with a clear and full explanation of your complaint. Following a justifiable complaint, you will be able to return the goods to us in exchange for a refund of the purchase price, provided that each product is returned in perfect condition (ie. unused) within ten days of the delivery of the goods to you. All goods must be repackaged as they arrived with you and returned in their original packaging. You will not be charged for any return delivery costs. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.
You have the right to cancel your order or any part of it within 7 working days of the date of delivery of the order to you. To cancel your order you should notify us within that period and then, at your own cost, return the goods to us as soon as reasonably possible. Please note that goods must be returned unopened, complete and undamaged with all accessories and instructions intact.
Damaged items
Please check all your items upon receipt and if the goods have been damaged in transit, reject the delivery. Contact us and once we have received the returned goods, we will either, exchange the individual part or the whole product as appropriate, or refund you the purchase price.
Please let us know if your order is required by a certain date and we will make every endeavour to get it to you in time.
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