Terms and Conditions
Terms & Conditions:
(1) Payment:
(a) Goods will be dispatched only when full payment is received and personal cheques cleared.
(b) Payment is accepted in GBP via WorldPay, Personal Cheque, PayPal, International Money Order or Postal Order.
(c) Payment must be received within 7 days of purchasing item unless prior arrangements have been made.
(2) Items Returned:
(a) Under the terms of The Consumer Protection (Distance Selling) Regulations 2000 in the UK, we are required by law to give you 7 days 'cooling off' period after delivery of order. Accordingly, you may return, with due & respectful notice to us, goods in a saleable condition (ie unused condition, including packaging, complete with instructions & invoice copy etc.) within 7 days of receipt for a full refund (less postage costs) If the goods are kept beyond the 7 day period then the full invoice amount is payable by you unless we agree otherwise.In all respects your statutory rights relating to any issue regarding faulty product(s) as associated with & pertaining to the manufacturers warranty are still withstanding.
(b) If we supply, goods incorrectly, goods that you did not order or faulty/damaged goods then we are liable for a full refund including the costs of the return postage (this is provided you selected the correct item from our online shop catalogue at the time of your order). Howvever, if you inadvertently select the wrong item from our online shop cataloque then you bear the cost of returning the goods in a saleable condition for either a full refund (less postage costs) or replacement (in the latter case you will pay the new postage cost).
If you are unsure of any items description or require additional information please contact before ordering.
(c) We always deal with returns as quickly as possible - within hours not weeks. If you paid for something that's faulty, we want to get a replacement to you as soon as possible so hassle us if necessary!
(d) To return goods, please:
Pack goods carefully, preferably in our original packing with additional wrapping outside if necessary.
Print 'Our Address' on the front of the package and also include a 'Return To Sender' as well.
Include a covering note that gives your full name, address and contact details, especially your email address.
Use recorded delivery. Please remember that if the goods do not reach us, or if they arrived damaged then we cannot be held responsible.
Return to: dollworld.co.uk, Horizon Buildings, Belfast BT15 4HH.
(e) Generally, if you are dissatisfied with your order for any reason please notify us immediately either by telephone or email.
www.dollworld.co.uk
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